Privacy Policy

1. Information we collect

We collect information you provide directly, such as your name, email address and message content when you use the contact form. We also collect limited technical information automatically, such as browser type and general device information, through cookies and similar technologies described below.

2. Cookies

We use essential cookies required for the site to function, and functional cookies, such as one that remembers your cookie preference choice. With your consent, we would also use analytics cookies to understand general usage patterns of the site. Full detail on each category, including duration and purpose, is set out in our Cookie Policy.

3. How we use information

We use the information collected to respond to enquiries submitted through the contact form, to operate and maintain the site, and, where analytics cookies are enabled, to understand in general terms how the guide is used so it can be improved.

4. Processors and third parties

We use a hosting provider to serve this website and, where a message is sent, a mail service to deliver it to us. We do not sell personal data. Should we introduce an analytics tool, it would act as a processor for that limited purpose, and this policy and the cookie policy would be updated to name it and describe what it collects.

5. Data protection regime

We process personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. If you are located in the European Economic Area, the EU General Data Protection Regulation applies to our processing of your data in the same way. If you are a California resident, you may have rights under the California Consumer Privacy Act, including the right to know what personal information is collected and to request its deletion.

6. Retention

We retain contact form submissions for as long as needed to respond to and resolve the enquiry, and cookie preference data for as long as the preference remains set in your browser. We do not retain personal data for longer than is necessary for the purpose it was collected for.

7. Your rights

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal data, and to object to certain processing or request that your data be transferred elsewhere. To exercise any of these rights, contact us using the details below.

8. Children

This site is not directed at children, and we do not knowingly collect personal data from children.

9. Contact and complaints

For privacy queries, contact us at [email protected]. If you are unsatisfied with our response, UK residents can contact the Information Commissioner's Office; residents elsewhere can contact their local data protection authority.

10. Changes to this policy

We may update this policy from time to time to reflect changes to our practices. Any material change will be reflected on this page.